Shipping & Returns Made Simple
ORDER & SHIPPING
EVIG is an online female health care store. We offer such an excellent range of products, so as a result, the items are shipped from several locations and are often shipped in several separate packages. It is possible that one order can arrive in more than one shipment.
You know how it works. Once your order is placed with us, you will receive a notification and confirmation e-mail with all your order details. If you receive your confirmation e-mail, our system has adequately processed your purchase and pre-authorized your payment method. We will then submit your order to our transit team to contact our supplier or warehouse manager to ensure your item is in stock for immediate packaging and shipping. If your thing is out of stock or on backorder, we will void the pre-authorization and reach out to you via e-mail. If your order’s item(s) become available for shipping within nine days, we will process the charges and submit the order for shipment.
Upon receiving your order, we will vary the stock level of your item and proceed with processing immediately. Once the tracking numbers are available, we will issue those to you via e-mail to the e-mail you provided at the time of your purchase. If, for some reason, you do not receive the tracking information from our team within three days of your order, do not hesitate to reach out to us at info@evigme.com
Due to high demand and low supply, certain items can only be placed on backorder at specific times. Don’t hesitate to contact customer service to hear about any available items.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Don’t hesitate to contact us at info@evigme.com for shipment prices to Hawaii, Alaska, within U.S. Territories, and APO/FPO/DPO addresses.
Damages:
Please inspect the packaging of your item(s) when they arrive; if you notice any damage, you should note it when signing for delivery. If your item(s) arrived damaged, please send photos to info@evigme.com, and we will process an insurance claim on your behalf.
EVIG is not liable for any products damaged or lost during shipping. If you received your damaged order, don’t hesitate to contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
We currently do not ship outside the U.S.
RETURN & EXCHANGE POLICY
Easy 30-Day Returns
At EVIG, we stand behind the quality of our products and want you to be fully satisfied with your purchase. If for any reason you're not completely happy, or if you have received a damaged product, we offer a hassle-free 30-day return policy.
No Questions Asked
You have 30 days from the receipt of your item to make a return without any questions. Whether the product didn't meet your expectations, or it's just not quite what you were looking for, we've got you covered.
Free Returns on Damaged Goods
Received something that's not in perfect shape? We're committed to ensuring you get only the best quality. If your product is damaged upon arrival, you can return it to us free of charge for a full refund or exchange.
How to Initiate a Return
Simply send us an email at info@evigme.com within 30 days of receiving your item, indicating whether you'd like a refund or an exchange. We'll provide you with all the details for returning your product and guide you through the process.
Please ensure that the item is in its original condition, with all tags attached and packaging intact. Once we receive your returned item, we'll process your refund or exchange promptly.
Thank you for choosing EVIG. We’re here to ensure that your experience is nothing short of excellent.